1. Overview

At Legends Divine, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using our website, mobile application, or services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information except as described in this Privacy Policy.

2. Information We Collect

Types of Information We Collect

3. Sources of Information

We collect information from various sources:

• Directly from you: When you register, place orders, or communicate with us via email, WhatsApp, or phone
• Automatically: Through website analytics, cookies, and tracking technologies
• Third parties: From payment processors, shipping carriers, and customs authorities as necessary for service fulfillment

4. Use of Information

We use the information we collect for various purposes:

Service Provision

• Processing and fulfilling orders
• Providing customer support
• Managing shipping logistics
• Customs clearance assistance

Communication

• Sending service updates and shipping notifications
• Responding to inquiries via email, WhatsApp, and social media
• Sharing promotional offers (with your consent)
• Providing order confirmations and receipts

Legal Compliance

• Customs and import regulations
• Tax compliance requirements
• Legal obligations and audits
• Fraud prevention measures

Service Improvement

• Analyzing service performance
• Improving customer experience
• Developing new services
• Website and system optimization

5. Data Sharing & Third Parties

We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (Stripe)
• Shipping carriers and couriers
• Customs brokers
• Cloud hosting providers

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

6. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active customers: Information retained while your account is active
• Inactive accounts: Data may be retained for up to 3 years for legal and compliance purposes
• Transaction records: Maintained for tax and regulatory compliance (typically 7 years)
• Marketing data: Retained until you opt out or request deletion

7. Customer Rights

You have several rights regarding your personal information:

Access and Portability

You have the right to access your personal information and request a copy in a portable format.

Correction and Updates

You can request corrections to inaccurate or incomplete personal information at any time.

Deletion

You can request deletion of your personal information, subject to legal and contractual limitations.

Communication Preferences

You can opt out of marketing communications and manage your communication preferences by:

• Clicking "unsubscribe" in our emails
• Contacting us via WhatsApp or email
• Adjusting your account settings

8. Children's Privacy

Legends Divine does not knowingly collect personal information from individuals under 16 years of age. If we discover that we have inadvertently collected information from a child under 16, we will delete it immediately.

Parents or guardians who believe their child has provided us with personal information should contact us immediately.

9. Cookies and Analytics

We use cookies and similar tracking technologies to enhance your experience and analyze website usage:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Track advertising effectiveness (with your consent)

You can control cookies through your browser settings. Disabling certain cookies may limit website functionality.

10. Security & Protection

Technical Security

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Regular security updates and patches
• Multi-factor authentication where applicable

Administrative Security

• Employee training programs
• Access control policies
• Regular security audits
• Incident response procedures

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending notifications via email or WhatsApp
• Updating the "Last Updated" date at the top of this policy

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Contact

To exercise any of your privacy rights or if you have questions about this Privacy Policy, please contact us: